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Why is the UHQ Upscaler greyed out on my Galaxy S6 or Galaxy S7?

If you've reached this page, you've seen it:
You're in your Galaxy sound settings looking to get your tunes sounding just perfect, and there it is. UHQ Upscaler...greyed out.
As a follow-up to our 5 Tips for getting better sound out of your Samsung Galaxy S or Note article, we got a lot of questions from our visitors on why the UHQ Upscaler option was greyed out on their Galaxy S6 and Galaxy S7 devices.
You've seen it, we've seen it. So, what's going on?
The answer is surprisingly simple.
Drum roll...

Doh!
That's right the UHQ Upscaler is a headphones only feature. That's it.
Obviously, the impact of UHQ will be more obvious on a good pair of headphones (see 7 reasons why you should consider ditching your free inbox headphones).
Now that you've got it turned on, you might be wondering:
What exactly does the UHQ Upscaler do? Great question.
Give us a like if this helped!

And if you need some headphones or a charger, get some Tweedz while you're at it!



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  • Diego V. on

    All the UHQ feature does is crank up the internal sound card, increasing the bit depth and frequency range, going from 16-bit 44.1khz to 24-bit 96khz. As with any high end audio, good audio will sound amazing and bad audio will sound even worse so i suggest that one obtain high quality audio files. I also suggest getting a decent pair of headphones with a very broad frequency range and good response in order to take advantage of the increased output. :-)

  • General Frustrate on

    These sound and quality features are not available any longer after the recent upgrade. on Samsung Galaxy S6 Edge!

  • Kevin on

    Plug in your headphones, look at sound settings, all toggles turned on.

    Now unplug headphones and watch all toggles grey out.

    With my wireless earbuds, no UHQ, just surround and tune amp pro toggles on, turn off buds and toggles grey out.

    Hope this helps you all, must be WIRED to get UHQ.

    Enough said.

  • GoogleUser on

    I use wireless headphones (Shadow). Shouldn’t this feature work for me???!

  • Lisa Deutschman on

    Hey, ABC & All – So let me get this straight re. enabling the UHQ Upscaler feature on my Galaxy S7: this feature only functions/ is enabled when using wired headphones, yes? I have Beats Studio wireless Bluetooth and the UHQ Upscaler remains disabled /grey’ed out. Do I understand this correctly? This is not exactly a world-shattering issue, since I’m fortunate enough to be able to afford this phone and high-quality headphones, but I appreciate the help. Thanks much, a great forum!



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